I had the recent opportunity to participate in a "focus group". This particular group was no different than any others, but it got me to thinking...
what if jurors felt the same way I did towards the end of the group's allotted time? In other words, at the risk of going into hypoglycemic shock from lack of food, I decided to "go with the masses" instead of explaining to them how I was right and how they were so not in the ballpark like the Rangers in game 7 of the World Series. Damm sheeple.
If I was a juror determining the innocence or guilt of a person, how could I let something like cold sweats and dizziness determine the fate of a man? Then the truth finally hit me. I was not on a jury and I was getting paid for this AND we had a time limit. Low blood sugar can wreck havoc on the reasoning centers of the brain.
People do eat sheep, don't they?
Wednesday, November 2, 2011
Tuesday, November 1, 2011
AT&T is destined to #FAIL
I spent the last 2 hrs on the phone getting bounced from department to department, hung up on twice (I think they found out I was Asian and probably smarter than them) only to find out that one of their systems is down.
I found this out from a really nice person in their "billing" department. I unloaded on this poor girl but then apologized to her that it wasn't her that I was upset with, but their system and the way the calls are routed. She assured me that she would get an answer for me.
I know that "system is down" is the standard answer similar to Microsoft's "did you reboot your machine" answer, but they need to train their entry-level techs to respond to any question with that statement. Then I would only resent the company itself, not the people working for it.
And although their system "wasn't" down and that there was no good explanation for my loss of data other than possible operator error or sunspots, I took the answer graciously so as to make this billing person feel like she actually had a meaningful job.
I thanked her and told her I would give it 24 hrs and if the problem wasn't resolved, then I would be calling back.
I have a feeling she probably quit that afternoon.
I found this out from a really nice person in their "billing" department. I unloaded on this poor girl but then apologized to her that it wasn't her that I was upset with, but their system and the way the calls are routed. She assured me that she would get an answer for me.
I know that "system is down" is the standard answer similar to Microsoft's "did you reboot your machine" answer, but they need to train their entry-level techs to respond to any question with that statement. Then I would only resent the company itself, not the people working for it.
And although their system "wasn't" down and that there was no good explanation for my loss of data other than possible operator error or sunspots, I took the answer graciously so as to make this billing person feel like she actually had a meaningful job.
I thanked her and told her I would give it 24 hrs and if the problem wasn't resolved, then I would be calling back.
I have a feeling she probably quit that afternoon.
Thursday, October 27, 2011
You know its gonna be one of those days when...
Good Morning. Finally got settled in, got coffee. I dont know about you, but I tend to be superstitious,. I was trying to get on the elevator this morning when I pushed the button. The light came on one of the cars, but then when I walked over to it it went off and the doors did not open. Well this girl walks up and sees me standing in front of the elevator with no button pushed. So she says, "I got it and pushes the button" Man, she probably thought I was a dork or something. She pushes her button for her floor and I push my button for my floor. She wishes me a good day and gets off. then on my floor, elevator stops, doors don't open, light goes out, and it goes up to the next floor. WTF??????? so i finally made it here and got coffee and logged in.
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